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Case Study - Danstein

Danstein

Founded in 1904, Danstein is a fifth-generation family business specializing in personalized gravestones. With over 115 years of experience, they provide high-quality, customized memorials crafted with expertise and care. Based in Holbæk, Danstein offers a seamless online experience for designing unique gravestones, ensuring each piece honors loved ones with dignity and respect.

Danstein

Founded in 1904, Danstein is a fifth-generation family business specializing in personalized gravestones. With over 115 years of experience, they provide high-quality, customized memorials crafted with expertise and care. Based in Holbæk, Danstein offers a seamless online experience for designing unique gravestones, ensuring each piece honors loved ones with dignity and respect.

Danstein

Project Overview

Danstein approached Digitalgate with the goal of enhancing their online customer experience by developing a new, robust gravestone designer. Their existing tool was plagued with bugs and errors, hindering user interaction and satisfaction. Digitalgate was tasked with building a new designer from scratch, matching the old one’s functionalities while incorporating new features requested by Danstein to improve the overall user experience.

Project Overview

Danstein approached Digitalgate with the goal of enhancing their online customer experience by developing a new, robust gravestone designer. Their existing tool was plagued with bugs and errors, hindering user interaction and satisfaction. Digitalgate was tasked with building a new designer from scratch, matching the old one’s functionalities while incorporating new features requested by Danstein to improve the overall user experience.

Objectives

United IT Objectives

Develop a new gravestone designer to replace the malfunctioning existing one.

Ensure the new designer matches the previous version’s functionalities.

Incorporate new features as per Danstein's requirements.

Enhance the customer experience with improved usability and design.

Ensure the tool is robust, error-free, and user-friendly.

Our Approach

2

Planning: We conducted comprehensive meetings with Danstein to understand their specific needs, target audience, and desired functionalities. This phase involved detailed discussions about the existing tool’s shortcomings and the new features they wanted to introduce.

Design: Our design team focused on creating a user-centric layout that was both intuitive and aesthetically pleasing. We ensured the design was aligned with Danstein’s brand identity and provided a seamless user experience.

Development: Using the latest web development technologies, we built the gravestone designer from scratch. Key considerations included:

At Digitalgate, we are dedicated to delivering solutions that exceed our clients' expectations. We are proud to have supported Danstein in creating a superior online gravestone designing experience.

User Experience: Making the tool easy to use with a clean, intuitive interface.

New Features: Adding functionalities for advanced text options and various stone preferences.

Testing and Launch: We conducted extensive testing to ensure the designer's functionality across various devices and browsers. After rigorous quality assurance and obtaining Danstein's approval, we successfully launched the new gravestone designer on their website.

Key Features

3-2

Robust Performance: The new designer is free from the bugs and errors that plagued the old tool.

User-Friendly Interface: An intuitive and clean design that enhances the user experience.

Customisable Options: Features for users to select stone preferences, input text, and add decorations.

Responsive Design: Optimized for use on all devices, from desktops to mobile phones.

Results

United IT Results

Improved online user experience with a robust and user-friendly gravestone designer.

Enhanced customer satisfaction through the elimination of previous bugs and errors.

Increased engagement with the new features that allow more personalization, particularly in text and stone selection.

Established a strong, reliable online tool that reflects Danstein's commitment to quality and customer service.

Objectives

United IT Objectives

Develop a new gravestone designer to replace the malfunctioning existing one.

Ensure the new designer matches the previous version’s functionalities.

Incorporate new features as per Danstein's requirements.

Enhance the customer experience with improved usability and design.

Ensure the tool is robust, error-free, and user-friendly.

Our Approach

2

Planning: We conducted comprehensive meetings with Danstein to understand their specific needs, target audience, and desired functionalities. This phase involved detailed discussions about the existing tool’s shortcomings and the new features they wanted to introduce.

Design: Our design team focused on creating a user-centric layout that was both intuitive and aesthetically pleasing. We ensured the design was aligned with Danstein’s brand identity and provided a seamless user experience.

Development: Using the latest web development technologies, we built the gravestone designer from scratch. Key considerations included:

At Digitalgate, we are dedicated to delivering solutions that exceed our clients' expectations. We are proud to have supported Danstein in creating a superior online gravestone designing experience.

User Experience: Making the tool easy to use with a clean, intuitive interface.

New Features: Adding functionalities for advanced text options and various stone preferences.

Testing and Launch: We conducted extensive testing to ensure the designer's functionality across various devices and browsers. After rigorous quality assurance and obtaining Danstein's approval, we successfully launched the new gravestone designer on their website.

Key Features

3-2

Robust Performance: The new designer is free from the bugs and errors that plagued the old tool.

User-Friendly Interface: An intuitive and clean design that enhances the user experience.

Customisable Options: Features for users to select stone preferences, input text, and add decorations.

Responsive Design: Optimized for use on all devices, from desktops to mobile phones.

Results

United IT Results

Improved online user experience with a robust and user-friendly gravestone designer.

Enhanced customer satisfaction through the elimination of previous bugs and errors.

Increased engagement with the new features that allow more personalization, particularly in text and stone selection.

Established a strong, reliable online tool that reflects Danstein's commitment to quality and customer service.

At Digitalgate, we are dedicated to delivering solutions that exceed our clients' expectations. We are proud to have supported Danstein in creating a superior online gravestone designing experience.

At Digitalgate, we are dedicated to delivering solutions that exceed our clients' expectations. We are proud to have supported Danstein in creating a superior online gravestone designing experience.

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